As a practice manager, articulating your diverse skill set in a concise yet comprehensive way can be a significant resume challenge. Our guide offers targeted advice and examples to help you effectively showcase your management competencies, operational knowledge, and leadership abilities to potential employers.
- Sample industry-leading professional resumes for inspiration and practice manager resume-writing know-how.
- Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
- Write various resume sections to ensure you meet at least 95% of all job requirements.
- Balance your practice manager technical expertise with personality to stand out amongst candidates.
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Simple guide to your practice manager resume format and layout
Successful practice manager resumes all have one specific characteristic - candidates have invested in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience. There are three distinct resume formats to help you focus on your:- professional experience - use the reverse-chronological resume format;
- skills and achievements - via the functional skill-based resume format;
- both experience and skills - with a hybrid resume format .
What is more, keep in mind that your resume may be initially assessed by the ATS (Applicant Tracker System) (or the software used by companies in the hiring process). The practice manager resumes that suit the ATS:
- have a header that includes either a role keyword or the job you're applying for;
- should be no longer than two pages;
- be submitted as PDF, unless specified otherwise.
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PRO TIP
If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
The key to your practice manager job-winning resume - present your expertise with these sections:
- A header to make your resume more scannable
- Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
- Job advert keywords in the skills section of your resume
- Resume experience quantifying your past job successes with metrics
- A relevant education, certification, and technical sills section to provide background to your technological/software capabilities
What recruiters want to see on your resume:
- Proven leadership experience in overseeing day-to-day operations of a medical or dental practice, including staff management and development.
- Knowledge of healthcare regulations and compliance, including HIPAA, OSHA, and state-specific healthcare laws.
- Experience in financial management, such as budgeting, financial reporting, and billing procedures specific to healthcare settings.
- Expertise in practice management software, electronic health records (EHR) systems, and technology integrations that improve office efficiency.
- Strong communication skills for liaising with healthcare professionals, patients, insurance companies, and other stakeholders.
Experts' advice on writing your practice manager resume experience
While the excitement and motivation for writing your practice manager resume was present in the first hour (or so), you now find yourself staring at the blank page.
The resume experience section is the one that allows you to make a memorable impression by matching job requirement with your past jobs and accomplishments.
To help you write this resume section, here are four mistakes you need to avoid:
- Listing every job you have had so far, including the irrelevant ones. Before that, consider each of your past roles based on relevancy to the role. It may be the case that the job you had 15 years ago may have taught you invaluable skills that are appropriate for the role;
- Including irrelevant work experience items. Those are past jobs that aren't linked with the role you're applying for (or so they seem). Consider how your past jobs will serve your professional presentation: will they be filling in a gap in your work history, or just taking up space?
- Focusing on responsibilities instead of accomplishments. Your practice manager resume shouldn't just be telling recruiters what you did in the past - as it's most often the case that candidates have had similar responsibilities. But, rather, the experience section should showcase the success you've attained in each past role, thanks to your unique skill set;
- Consider listing just your professional experience. Any role you've had in the past - e.g. volunteering, internships, etc. - can make it into your practice manager resume experience section. Make sure to include it alongside numbers and results.
Two more things you need to remember about your resume experience section.
The first are keywords. Or those specific job requirements that are crucial for the role . Ensure you've integrated them across your experience section to get sorted closer to the ideal candidate profile by the Applicant Tracker System (ATS).
The second are action verbs. Each of your experience bullets should start with a strong action verb, followed by your specific skill and your on the job achievements. Follow this formula to hint to recruiters what your unique value as a professional is.
Still with us? In the next section, we will show you how industry-leading professionals have avoided the four most common mistakes, while integrating keywords and action verbs in their experience section.
- Led a team of 25 staff in a busy metropolitan medical practice, improving patient processing times by 20% through the introduction of an online appointment system.
- Managed annual budget of $2 million, successfully cutting costs by 10% through strategic vendor negotiations without sacrificing service quality.
- Implemented an employee training program that increased staff engagement scores by 15% and reduced turnover by 30%.
- Oversaw the integration of electronic health records (EHR) across four satellite clinics, boosting productivity by 25%.
- Developed a patient satisfaction survey that increased feedback rates by 40% and led to significant service improvements.
- Spearheaded a marketing campaign that expanded the patient base by 1,000+ within a year, increasing clinic revenue by 18%.
- Facilitated the transition to telehealth services during the COVID-19 pandemic, supporting a 500% increase in virtual consultations.
- Launched a staff wellness initiative resulting in a 35% decrease in reported burnout and a 20% improvement in employee satisfaction.
- Collaborated with insurance companies to optimize billing processes, which maximized reimbursements and enhanced revenue by 12%.
- Executed a complete operational restructuring for a rural health clinic, increasing patient capacity by 30% within two years.
- Negotiated with pharmaceutical suppliers to reduce drug costs by 22%, saving the clinic roughly $200,000 annually.
- Championed a quality improvement project that secured a 95% patient satisfaction rate and achieved recognition from the National Committee for Quality Assurance (NCQA).
- Pioneered a strategic partnership with local businesses to promote preventive health programs, increasing community engagement by 40%.
- Led the acquisition and implementation of a new practice management software, improving patient data accuracy and operational efficiency.
- Directed facility renovations that enhanced the clinic's capacity to provide urgent care services, resulting in a 15% patient volume increase.
- Cultivated a high-performance culture by redesigning compensation structures to reward top performers, leading to a 25% boost in overall productivity.
- Leveraged analytics to identify bottlenecks in patient flow, implementing targeted improvements that reduced average wait times by 35%.
- Established community health events that reached 2,000+ participants, fostering local partnerships and enhancing the practice’s public profile.
- Devised and enforced rigorous cost control measures that saved the practice $150,000 a year in operational waste.
- Helmed the creation of a cross-functional team that improved interdepartmental communication and patient care coordination.
- Developed comprehensive health management programs that contributed to a 20% lift in overall patient health outcomes.
- Managed a specialty practice’s expansion project including the hiring of 10 new specialists and staff, broadening service offerings by 50%.
- Piloted a data-driven scheduling system that maximized resource utilization and decreased patient no-show rate by 18%.
- Directed a patient education initiative that improved compliance with treatment plans and reduced hospital readmissions by 23%.
The following content includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top responsibilities present on the task lists for practice manager professionals.
Top Responsibilities for Practice Manager:
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Quantifying impact on your resume
- Include the total number of medical staff you effectively managed and how it improved team efficiency.
- Mention specific percentage growth in patient satisfaction scores under your management to demonstrate improved service quality.
- Detail the amount by which you reduced overhead costs while maintaining or improving practice standards.
- List the number of successful process improvements you implemented that increased operational efficiency.
- State the revenue increase realized from the initiatives you led, showing your contribution to the practice's financial health.
- Quantify the reduction in patient wait times as a result of your scheduling optimizations.
- Present the number of training workshops or programs you introduced to enhance staff skills and knowledge.
- Document the number and impact of compliance or regulatory audits you navigated successfully, demonstrating risk management.
Action verbs for your practice manager resume
Practice manager resume without experience: a walk-through guide
If you don't happen to have any relevant experience yet, you can substitute this with:
- Short-term gigs and stunts - like month-long internships, that you have done during your university days
- Contract work - be specific about the relevance and outcomes of each role you include
- Resume format that prioritizes your skills - the functional-skill-based format or hybrid format could work
- Research roles - feature those especially prominently if you've participated in a noteworthy project or your role was of utmost importance to the project's success.
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PRO TIP
Listing your relevant degrees or certificates on your practice manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.
Shining a light on your practice manager hard skills and soft skills
To win recruiters over, you must really have a breadth of skill set presented and supported within your practice manager resume.
On hiring managers' checklists, you'd initially discover hard or technical skills. Those are the technology (and software) that help you perform on the job. Hard skills are easy to quantify via your education, certificates, and on-the-job success.
Another main criterion recruiters are always assessing your practice manager resume on is soft skills. That is your ability to communicate, adapt, and grow in new environments. Soft skills are a bit harder to measure, as they are gained both thanks to your personal and professional experience.
Showcase you have the ideal skill set for the role by:
- Dedicating both a skills box (for your technical capabilities) and an achievements or strengths section (to detail your personal skills).
- When listing your skills, be specific about your hard skills (name the precise technology you're able to use) and soft skills (aim to always demonstrate what the outcomes were).
- Avoid listing overused cliches in the skills section (e.g. Microsoft Office and Communication), unless they're otherwise specified as prominent for the role.
- Select up to ten skills which should be defined via various sections in your resume skills sidebar (e.g. a technical skills box, industry expertise box with sliders, strengths section with bullets).
Spice up your resume with leading technical and people skills, that'd help you get noticed by recruiters.
Top skills for your practice manager resume:
Electronic Health Records (EHR) Management
Practice Management Software
Billing and Coding Systems
Data Analysis Tools
Scheduling Software
Compliance Management Systems
Financial Management Software
Human Resources Management Systems
Customer Relationship Management (CRM) Tools
Telehealth Platforms
Leadership
Communication
Problem-Solving
Time Management
Conflict Resolution
Team Collaboration
Adaptability
Empathy
Decision Making
Organizational Skills
Next, you will find information on the top technologies for practice manager professonals from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.
Top technologies for Practice Manager’s resume:
- Microsoft Dynamics
- Oracle PeopleSoft
- Blackboard software
- Yardi software
- Intuit QuickBooks
- Sage 50 Accounting
PRO TIP
Showcase any ongoing or recent educational efforts to stay updated in your field.
Including your education and certification on your practice manager resume
The significance of your resume education section is paramount. It can show your diverse talents and experiences that are relevnt to the position.
- Incorporate educational qualifications, mentioning the institution and period.
- If you're on your academic journey, pinpoint your expected completion date.
- Opt for leaving out degrees that don't serve the job's purpose.
- Provide an overview of your educational experiences if it spotlights your milestones.
When recruiting for practice manager roles, candidates with relevant education and certification definitely stand out amongst competitors.
Showcase your academic background in the best way possible by:
- Listing all degrees and certifications that are part of the candidate qualifications in the practice manager advert
- Including any extra certificates, if they make sense to your application
- Not going over the top in details - the certificate name, institution, and dates are enough
- If you're in the process of obtaining a degree or certificate that's relevant to the job, include your expected graduation/certification dates
The education and certification sections help back up your application with years of experience in the industry or niche.
Select some of the most cutting-edge or applicable credentials for your next practice manager application from our list:
The top 5 certifications for your practice manager resume:
- Certified Medical Manager (CMM) - Professional Association of Health Care Office Management
- Medical practice manager (MPM) - American Academy of Medical Management
- Professional Medical Practice Executive (CMPE) - American College of Medical Practice Executives
- Fellow of the American College of Medical Practice Executives (FACMPE) - American College of Medical Practice Executives
- Healthcare Administration Certification (HAC) - Practice Management Institute
The content below includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top associations for practice manager professionals.
Top US associations for a Practice Manager professional
- American Society of Administrative Professionals
- Association of Executive and Administrative Professionals
- International Association of Administrative Professionals
PRO TIP
If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.
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Choosing between a practice manager resume summary or objective
Many may argue that, in recent times, the practice manager resume summary or objective has become completely obsolete.
But the reality is different as both of these resume sections provide you with an opportunity to :
- integrate practice manager-vital keywords
- showcase your accomplishments
- answer why you're applying for this particular role.
The difference (between the summary and the objective) is that the:
- Resume objective puts your career goals in a more prominent position.
- Resume summary focuses more on career milestones.
We recommend you select the summary if you happen to have plenty of experience you'd like to spotlight from the very start of your practice manager resume.
Meanwhile, the objective is ideal for those candidates who'd like to further prove their suitability for the role with their goals and soft skills.
We've featured some industry professional practice manager resume samples to the best resume summary and objective structures:
Resume summaries for a practice manager job
- Seasoned practice manager with over 12 years of experience in streamlining operations, enhancing patient care, and managing administrative and clinical functions in high-volume medical practices. Distinguished for pioneering EHR implementation across multiple sites, leading to a 30% increase in operational efficiency and patient throughput.
- Dynamic Professional with a background in healthcare consulting seeking to leverage 8 years of expertise in corporate strategy and process optimization into a practice manager role. Proficient in cross-functional team leadership and adept at driving improvements in patient satisfaction and staff performance.
- With a decade-long tenure as a Senior Operations Manager in the hospitality industry, I am excited to transition my extensive management skills, customer service prowess, and a proven track record of improving service delivery efficiency into the healthcare sector as a dedicated practice manager.
- Former IT Project Manager with a keen interest in healthcare management, bringing over 15 years of experience in project leadership, personnel supervision, and technology integration. Eager to apply systematic approach and innovative problem-solving skills to enhance organizational effectiveness in a medical practice setting.
- As a recent graduate with a Master’s in Health Administration, I am eager to apply the latest healthcare management theories and practices, along with my internship experience in healthcare settings, to contribute to operational excellence and the strategic vision of a thriving medical practice.
- Seeking an entry-level position as a practice manager with a passion for healthcare excellence, armed with a Bachelor’s in Healthcare Management and extensive volunteer experience in community clinics. I am prepared to bring dedication, fresh perspectives, and a zeal for learning and collaboration.
Average salary info by state in the US for Practice Manager professionals
Local salary info for Practice Manager.” Source: My Next Move, National Center for O*NET Development. Accessed 10/15/2024
| State | Average Salary (in USD) |
|---|---|
| US National Average | $63,450 |
| California (CA) | $71,300 |
| Texas (TX) | $61,730 |
| Florida (FL) | $61,200 |
| New York (NY) | $75,420 |
| Pennsylvania (PA) | $61,850 |
| Illinois (IL) | $64,180 |
| Ohio (OH) | $61,130 |
| Georgia (GA) | $60,940 |
| North Carolina (NC) | $58,900 |
| Michigan (MI) | $62,060 |
More sections to ensure your practice manager resume stands out
If you're looking for additional ways to ensure your practice manager application gets noticed, then invest in supplementing your resume with extra sections, like:
These supplementary resume sections show your technical aptitude (with particular technologies and software) and your people skills (gained even outside of work).
Key takeaways
- Your resume layout plays an important role in presenting your key information in a systematic, strategic manner;
- Use all key resume sections (summary or objective; experience; skills; education and certification) to ensure you’ve shown to recruiters just how your expertise aligns with the role and why you're the best candidate;
- Be specific about listing a particular skill or responsibility you've had by detailing how this has helped the role or organization grow;
- Your personality should shine through your resume via the interests or hobbies, and strengths or accomplishments skills sections;
- Certifications go to provide further accreditation to your technical capabilities, so make sure you've included them within your resume.
